Quer devolver algum produto da sua encomenda? Não se preocupe!
Clique aqui e aceda a toda a informação relacionada com o processo de devolução.

Precisa de ajuda? Temos o maior prazer em atendê-lo! Envie-nos as suas dúvidas para customer@krackonline.pt e responder-lhe-emos o mais rapidamente possível. Estamos disponíveis de segunda a quinta-feira, das 10h às 18h, e na sexta-feira, das 10h às 15h.

Have you bought your article through Amazon? 

Don't worry! You just have to create a request of return through your Amazon account and we will sen dou the instructions about how to proceed with your return as soon as possible. 

 Have you bought your article through Spartoo? 

Please, create a request of return through your Spartoo acount or contact Spartoo's customer services and the will guide you through the whole process.

 Have you bought your article through Zalando? 

Please check that the return label is included in the parcel as well as the invoice. And yes, it is free! If you need any further information, you can write us an email to customer@krackonline.fr (France) or customer@krackonline.de (Germany).

 Have you bought your article through Aliexpress? 

You just have to search through your orders in your Aliexpress acount and open a dispute. We will reply you as soon as possible with the instructions to proceed with the return.

 Have you bought your article through C-Discount? 

No worries! You just have to create a request of return through your C-Discount account. Once your request is accepted you will have to create the return label through the following link: http://retours.mondialrelay.com/d/E1KRACKO/?SiteId=DFR  


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