In which countries is it possible to buy at

You can buy at in the following countries


Austria, Belgium, Canary Islands, France, Italy, Netherlands, Portugal, Spain, United Kingdom.

North America:


South America:

Chile, Colombia, Ecuador, Mexico, Panama, Peru

If your country is not on the above list, please email us at to consult the conditions.

Krack is not responsible for any duties, fees or withholding of the goods by the customs of each country.

How many languages is it possible to browse in?

The browsing languages are English and Spanish

What should I do if I receive a wrong item?

If you receive an item that you did not request, please contact us via email at We will collect the wrong item and give you the proper one as soon as possible.

If the item is out of stock, you will be refunded.

Can I remove items from my order?

Yes. As long as the order hasn’t been processed, you can delete any unwanted items from your shopping bag.

Can I cancel my order?

When you place an order at we carry out the ship as quickly as possible.

Therefore, if you change your mind, you must wait to receive the item and process the refund (see return policy).

What happens if an item I had seen on the website no longer appears?

If an item you previously had seen at no longer appears it is because it is out of stock.

To find out whether the item will be restocked you can contact us at

How do I know my order has been accepted?

Once you have completed your purchase, you will receive an email with the order details.

You can also check your account history by logging into your account at

How can I change my personal data (address, phone, etc.)?

You can access and rectify certain of your personal data by logging into your account and choosing the “My personal information” subtab.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it by clicking on "forgot your password" in the ”users area”. You will receive an email with your new password.

How do I file a complaint?

To submit a complaint, please email us at or visit any of our stores.

We have complaint forms at the disposal of the clients.