When can I return my order?

You can return your order when:

  • The item has not been used, stained or damaged.
  • The item is in the original packaging.
  • You have an extensive period of 365 working days to return.


How do I return an item?

To return an item:

·     At store: Original packaging and receipt will be requested.  You cannot return used, stained or damaged items.

·     At home:

·        Spain or Portugal: Call us at (+34) 900 402 005 or contact us at Your order number will be requested and after verifying the details a courier will collect your package within 48 hours. You will be refunded once the               item is checked (a return fee of 5 Euros will be applied)

  • Other countries: contact us at and we will help you to process the return.


How long do I have to return an item?

You have an extensive period of 365 working days to return.

Can I change the colour or size of the article received?

To change some of these details, you can make a return and buy the selected one.

Exchanges can be made at our stores showing the order receipt.

What should I do if the refund amount is incorrect?

Contact our customer service at , and we will solve the problem as quickly as possible

How many items can I return?

Maximun per year and person: 10 items.