DELIVERIES

In which countries is it possible to buy at krackonline.com?

You can buy at krackonline.com in the following countries:

Europe: Austria, Belgium, Canary Islands, France, Italy, Netherlands, Portugal, Spain, United Kingdom.

North America: USA

South America: Chile, Colombia, Ecuador, Mexico, Panama, Peru

If your country is not on the above list, please email us at customer@krackonline.com to consult the conditions.

How long will my order take to arrive?

Store Delivery: 3 to 4 working days. You will have 15 days to collect the order when it suits you best. At the end of this period, it may be requested by contacting Customer Service at customer@krackonline.com

Home Delivery

Spain and Portugal (except Canary Islands, Ceuta and Melilla): 3 to 5 working days.

Europe: 5 to 7 working days.

North America and South America: 7 to 10 working days.

Canary Islands, Ceuta and Melilla: 5 to 7 working days.

* Delivery time starts with the confirmation of the order. Krack is not responsible for any duties, fees or withholding of the goods by the customs of your country.

How much do I pay for delivery?

  • Store Delivery: FREE.
 
  • Home Delivery:
 

       Spain* and Portugal: FREE.

       Europe: FREE for orders from 100 Euros. For orders below 100 Euros,15 Euros.

       North America: FREE for orders from 150 Euros. For orders below 150 Euros, 40 Euros.

       South America: FREE for orders from 200 Euros. For orders below 200 Euros, 50 Euros.

       *Krack is not responsible for any duties, fees or withholding of the goods by the customs of each country. Deliveries to Canary Island might be charged with an additional tax at the time of  the delivery. For orders from              100 Euros, krackonline will refund the amount of the tax.

How are orders delivered?

Orders are delivered from Spain. You will receive an email or text message when the order has been sent to your home.  

If the order has been sent to any of our stores an email will be sent to you.

Do not forget to include a telephone number where we can contact you in case you are not at home at the time of delivery.

Where can I get my order? 

You can get your order at your home, work or wherever you want. You can even save different delivery addresses.

Remember, you also have the choice to collect it up at the Krack store you prefer.

What is the store delivery process?

Once the order has arrived to the store, we will contact you and then you will have 15 days to collect it.

At the end of this period, it may be requested by contacting Customer Service at customer@krackonline.com

The ID of the buyer will be requested.

What happens if my order does not arrive?

Please, contact us at customer@krackonline.com