Where you can purchase through krackonline.com?
You can buy through krackonline.com from any country. For more information on shipping costs, see the conditions here.If the country from wich you want to buy is not included in the list we have provided, email us at email@example.com.Home delivery is FREE in Spain and Portugal.Krack is not responsible for the treatment on the withholding of the goods in the customs office in each country.
What languages can you use to navigate?
Krackonline.com is currently available in Castilian Spanish, Portuguese and English.
Are the prices of krackonline.com and the Krack stores the same?
Yes. In case of a price difference between the prices in the physical stores and the web, the correct price will be the price indicated on the label with the article.
What should I do if the wrong item arrives?
If you accidentally receive an article that you did not request, please contact us by email using firstname.lastname@example.org. If you live in Spain or Portugal you can also contact us on (+34) 902 103 663. We will collect the wrong pair and deliver you new pair as quickly as possible.
Can I remove an item from my order?
As long as you have not processed your order, you can access your shopping basket and delete or modify the items you want.
Can I cancel my order?
When you place an order on krackonline.com we manage the shipping as quickly as possible. That is why, if you finally change your mind, you must wait to receive the item and process the refund (see return policy).
What happens if an article I had seen on the website no longer appears?
If an item that was placed on the website no longer appears, it means it has expired. To find out whether the item will be replaced you can contact us via email@example.com
How can I make sure my purchase completed successfully?
Check the balance of your account or put yourself in contact with us by email firstname.lastname@example.org
How can I change my data(address, phone, ect.)?
Access the "My profile" area once you have logged into the site with your username and password in krackonline.com
How do I retrieve my forgotton password?
If you forget your password you can retrieve it by clicking on "forgot your password" in the registered users area. You will receive an email with your new password. You can change it at "My profile" area.
If I am a minor can I buy on krackonline.com?
Minors can not make purchases krackonline.com
I can make a complaint?
To make a claim please write to us by email to: email@example.com or visit any of our stores, and we will have complaint forms available.