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Krackonline would like to make your experience fully satisfactory, this is why we have decided to give you one full year (yes...45 days!) to think whether you would like to keep the shoes or not.
Below you can find all the options for exchange or refund:
> RETURN IN KRACK STORE Free!
- Free return at any Krack store.
- We refund your money in cash or credit card and instantly.
- Must show invoice.
- Possibility to exchange for another item/size available in store.
> RETURN HOME *Only for Spain and Portugal
- Seek return by your cliente area.
- Free size changes.
- We manage the collection of your order, according to your preferences, in less than 72h.
- SEUR collected through the address you specify.
- Time management of return: 7 days since collection.
- Refund the total amount if we pick up your order in Spain (except Ceuta, Melilla and Canary Islands).
- Reimbursement confirmation via email.
> INTERNATIONAL RETURN
- Returns in Europe
15€ of cost of return. Time management from 7 to 15 working days.
- Returns in North America:
40€ of cost of return. Time management from 7 to 15 working days.
- Returns in Latin America:
50€ of cost of return. Time management from 7 to 15 working days.
>> F A Q S
In which cases can I return my order?
The requirements to accept your return are:
- That the items are not used, not stained, and have not been damaged.
- The item is returned in the same condition in which it was delivered, and in its original box.
- The processing is done in the next 365 working days of the purchase.
Can I change the color or size of the article received?
To make a change in the characteristics of the item you received, you must make a return and buy back the product. In physical stores Krack, you can make the return (without charge) or exchange items purchased online.
What should I do if the refund amount is incorrect?
Contact our customer service at firstname.lastname@example.org, and we will solve the problem as quickly as possible.
Are there any restrictions to return the product?
You may only return up to 10 items per year per person.